At BBstore we believe that your interaction with us should result in an extraordinary and lasting experience. For that to happen, it's important to establish and maintain your trust.
When we ask for personal information for any reason on this website, we will provide a link to this policy statement. Ensuring that you understand how personal information is obtained and used is important to us. The following is an overview of some of the means by which we may obtain customer information:
• Online transactions and surveys
• Product registration (online and via mail)
• Competition and prize draw entries
• Telephone, mail and BBstore store transactions
• BBstore music events
BBStore only accepts orders from internet browsers that communicate through Secure Socket Layer (SSL) encryption technology, this creates a safe environment for up to 128-bit key length encryption when sending your information.
This policy may be revised from time to time. We will post all changes on this website. This policy is specific to BBstore operations and applies to information you submit online as well as through other channels. This policy is here for your convenience and is not intended to create a binding obligation. Should you have any questions, please contact us.
BBstore realises that privacy and security are primary concerns to online customers. We utilise a variety of measures to maintain the integrity of personal information, including encryption technology to facilitate the transmission of your information on all our secure web pages.
Disclosure of personal information
If you elect to purchase a product online, BBstore processes your payment through a third party company, SecureTrading. In order to complete your transaction you agree and consent to the transfer and storage of your financial information, your name, address, and other relevant information with SecureTrading.
BBStore will never share your information with any third party company, as we believe that your information should be as confidential as possible.
If you would like to 'opt out' of marketing, then please contact us before or after you buy a product, you can either call us on 0121 321 3000, or E-mail us at [email protected]
Marketing would result in us completing a follow up call after you have purchased a Bose product from our store, to ensure that you are satisfied with your purchase, and answer any questions you may have. We do this because we value your feedback.
Under the Sales of Goods Act 1979, customers have a statutory right to return a faulty item, with proof of purchase to get their money back. You have up to 7 days to return a faulty Bose product you have purchased from BBStore. After the 7 days, no refund shall be offered but you are entitled to a repair or replacement.
If you do wish to return a faulty product purchased from BBStore, you must:
• Have proof of purchase, a receipt or a bank statement is sufficient
• Return the product as you bought it, so all the cables and accessories which come in the box must be returned
• Return the product with the original box and packaging
BBStore will not accept any refunds/repairs/replacement without the above steps been completed.
Please check our returns policy before you make a purchase from BBStore (either in-store or on our website).
Please call us on 0121 321 3000 or Email: [email protected]
To clarify our returns policy or if you have any questions.